First & Main

Memory Care Manager

US-MI-Commerce Township
6 months ago
# of Openings


The Memory Care Manager oversees the personal care of residents with Alzheimer’s or other forms of dementia as well as programs that attend to psychosocial needs, self-expression and physical activity.   All efforts are targeted at promoting good health in an environment where the resident feels cared for, understood and accepted.




Problem Solving

  • Identify and resolve issues in a timely manner through gathering and analyzing information
  • Confidently brings forth thoughtful solutions for problems


Customer Service

  • Treat residents, families and team members alike with above and beyond service and care
  • Assists willingly, quickly and in a manner that demonstrates ownership
  • Actively seeks feedback and looks continuously for opportunities to improve

Conflict Management

  • Ability to deal with difficult families and residents who are working through the disease process
  • Ability to coach and manage team member issues with positive outcomes


Professional and Interpersonal Skills

  • Demonstrate empathy and good listening skills
  • Maintains confidentiality
  • Speaks clearly and instills confidence


Coaching, Modeling and Teaching

  • Able to instruct team members with varied learning styles
  • Positive levels of retention from students


Computer and Technology

  • Microsoft Office Suite
  • Electronic Health Record and EMAR capability




Management of Resident Care Specialists

  • Interview, hire and ensure thorough new team member training for Care Specialists in collaboration with Health and Wellness Director
  • Conduct/ensure continuing education and training for Care Specialists
  • Implements and maintains a ‘Team Specific’ approach for Memory Care residents
  • Offers mentoring, coaching, counseling and disciplinary action of team as required


Management of Activity Program and Resident Engagement

  • Creates a well-balanced and appropriate resident activity calendar each month based on resident population and in collaboration with Director of Excitement
  • Searches for new and creative ways to engage residents in activity
  • Assigns Care Specialists, as appropriate, to certain activities on certain days
  • Monitors and documents resident participation in activities
  • Reports activity participation to families via photograph or conversation


Resident Care

  • Ensures resident care is occurring according to the care plan and in a quality, caring manner
  • Identifies resident (or team member) safety concerns and acts proactively to remedy through addressing the issue personally or reporting it appropriately
  • Ensures neat and tidy living space for residents both in suite and in common areas


Communication with Families

  • Works to stay in close contact with families about their loved one(s) but no less than the following:
    • Sends monthly activity calendars to families
    • Communicates with family members at least once monthly electronically or in person
    • Care Plan meetings as needed or at least every six (6) months
    • Holds ad hoc meetings as required and is flexible with families on scheduling



  • Writes and posts monthly activity schedule in a timely manner
  • Writes and posts monthly Care team schedule no less than ten (10) days prior to month beginning
  • Write and manages Resident Care Plans (if a licensed nurse)
  • Maintains documentation related to team and Human Resources requirements
  • Conducts team member performance evaluations, routinely and as needed
  • Is familiar and ensures compliance with State regulatory requirements



  • Works a full shift of hands on resident care monthly (alternating shifts)
  • Participates in the Manager On Call rotation
  • Maintains personal education to be current in memory impairment
  • Works to maintain proper infection control practices


  • At least six (6) months of experience with care of seniors in a healthcare environment is required
  • Current First Aide and CPR Certification required
  • Experience in the care of individuals with memory loss preferred
  • Certified by the National Council of Dementia Practitioners within six (6) months of start date if not already certified
  • Training or certifications in therapeutic recreation/activities preferred
  • If a nurse, a current, unencumbered license to practice nursing in this State
  • Management experience preferred
  • College degree preferred


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