First & Main

Concierge

US-OH-New Albany
6 months ago
ID
2017-1026
# of Openings
1

Overview

The ideal solution for seniors who value their independence yet need some help with daily activities, assisted living at First & Main provides the perfect balance between preserving personal space and providing personal care. Designed to encourage continued independence, First & Main provides high-end amenities and social activities in a beautiful, well-connected community where personal care is our mission—24 hours a day.

GENERAL DESCRIPTION

We are looking for a reliable Concierge to work at the main entrance desk of First & Main. The Concierge will be greeting potential residents, families, and visitors. S/he will manage both external and internal calls as well as take and communicate messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. The ideal candidate will be a smart and trustworthy individual able to create an overall pleasant experience for the residents, staff and guests.

RESPONSIBILITIES

  • Welcome residents and guests upon entrance
  • Act as the point of reference for guests who need assistance or information and attend to their requests
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Understand resident needs and provide them with personalized solutions by suggesting activities and facilities provided by the community
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make suitable recommendations for resident and guest needs
  • Assist in arranging events, excursions, transportation etc. upon request as well as communicating appointments to staff

REQUIREMENTS

  • Proven experience as Concierge; experience in customer service or relevant role is an advantage
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • High school diploma

Full-time and Part-time positions available.

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